Delivery & Returns Policy
Unless otherwise agreed in writing by the Company delivery of the goods shall take place at the Company’s place of business. Any time named by the Company for delivery is an estimate only, and while every effort will be made to deliver on time, the Company will not be liable for the consequences of any delay. Claims for damage in transit or shortages shall be made in writing within 7 days of despatch of goods. If the Buyer should fail to either arrange delivery or accept delivery following receipt of notification from the Company that the goods are ready for delivery, the Company shall be entitled to have the total value of such delayed goods included in an invoice for payment; further, the Buyer shall pay to the Company costs of storage including insurance in respect of any such delayed goods and any further delivery costs.
The Company must be notified of any discrepancies within three working days of the customer’s receipt of the goods.
Returned goods must be received within 90 days, in the original packaging and in saleable condition. Special orders, including non-stock items and goods supplied in customers’ own packaging, may only be returned in the event of faulty manufacture.
Any costs incurred in the return of goods must be borne by the customer unless the Company is responsible for the reason for their return.
If stock items are returned for reasons other than faulty manufacture or the Company being responsible for the reason for their return, a restocking charge will be levied. This will equate to 10% of the goods sale value for the first part or full month and an additional 5% for every part or full month thereafter.